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THE MARRIAGE MATES™
PRIVACY POLICY
Effective Date: April 23,2026
Last Updated: March 30,2026
The Marriage Mates LLC (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use The Marriage Mates™ website, Digital Workbook, mobile application, framework email system, or any related products or services (collectively, the “Platform”).
By using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, you may not use the Platform.
1. INFORMATION WE COLLECT
We collect the following categories of personal information:
Account and Subscription Information
Name
Email address
Billing and payment information (processed through Shopify; we do not store full payment card details)
Order history and subscription status
Communication preferences
Communications
Messages you send through inquiry forms
Customer support communications
Email correspondence with us
Platform Usage Data
Device and browser information
IP address and approximate location
Pages visited, features used, and time spent
Referral source and affiliate attribution
Digital Workbook Content
Workbook responses you enter are stored locally on your device in browser localStorage. We do not transmit this content to our servers, do not store it, and cannot access it. See Section 4 for details.
Voice and AI Feature Data
If you use optional voice or AI features, specific data handling applies. See Sections 5 and 6.
2. HOW WE USE PERSONAL INFORMATION
We use personal information to:
Process and fulfill orders and subscriptions
Deliver digital products and Platform services
Provide customer support and respond to inquiries
Send transactional communications (order confirmations, account notifications, service updates)
Send informational or marketing communications when you have provided consent
Manage affiliate referrals and attribution
Prevent fraud, abuse, and unauthorized access
Improve Platform functionality and user experience
Comply with legal obligations and enforce our agreements
3. LEGAL BASIS FOR PROCESSING
Where applicable law requires identification of a legal basis, we process personal information based on:
Contract — to deliver the products and services you purchase
Consent — where you have provided explicit consent (for example, marketing emails, voice feature activation, or AI Guide activation)
Legitimate interests — to operate, secure, and improve the Platform
Legal obligations — to comply with applicable law, tax requirements, and lawful requests
4. DIGITAL WORKBOOK DATA
Your Digital Workbook responses are stored exclusively in your browser's localStorage on your own device.
What This Means
We do not transmit your workbook responses to our servers
We do not store, back up, or retain your workbook content
We cannot access, read, or retrieve your workbook responses
We cannot restore your workbook responses if you lose them
Your Responsibility
Because workbook content lives only on your device, you are solely responsible for maintaining access to it. Clearing your browser data, using private or incognito browsing, switching browsers, or changing devices may result in permanent loss of your workbook content.
Export Option
The Digital Workbook includes an export function that allows you to save your responses as a local file for your own records.
5. VOICE DATA AND AI PROCESSING
The Digital Workbook includes optional voice and AI Guide features. When you use these features, specific data handling applies.
Audio Recordings
When you use the voice feature, audio is transmitted from your browser to our infrastructure on the Cloudflare, Inc. network and transcribed by Cloudflare Workers AI. Audio is processed in real time and immediately discarded. We do not store, retain, back up, or archive voice recordings at any point. We do not create or retain voice biometric data of any kind. Audio is not used to train artificial intelligence models.
Transcripts
The text produced by transcription is displayed to you for review. Only text you explicitly submit becomes workbook content and is subject to the local-device storage described in Section 4.
AI Guide Exchanges
When you activate the AI Guide, text you submit to the AI Guide and the AI Guide's responses are processed through Anthropic, PBC's Claude API. Anthropic's handling of data is governed by its own Privacy Policy and Usage Policies. We do not log the substance of transcripts or AI Guide responses.
Technical Metadata
We retain limited technical metadata — including timestamps, audio duration, error codes, response codes,
approximate file size, and an opaque member identifier — for thirty (30) days for debugging, abuse
prevention, and service improvement. This metadata does not contain the substance of transcripts or AI
Guide exchanges. After thirty (30) days, this metadata is automatically deleted.
Member Control
You may decline the voice feature, revoke microphone access through your browser settings, or toggle the
AI Guide off at any time without affecting Platform access. Typed input is always available as an alternative.
6. FRAMEWORK EMAIL SYSTEM
If you are provided with a framework email forwarding address through the Platform, the following applies:
Emails are routed via Cloudflare Email Routing
We do not read, monitor, store, or archive the content of forwarded emails
We do not verify sender or recipient identity
We do not retain copies of communications beyond what is technically required for delivery
The framework email system is a passive forwarding service only. Your use of this system is further governed by Section 6 of the Terms of Service.
7. THIRD-PARTY PROCESSORS
We use the following third-party processors to operate the Platform. Each is bound by its own privacy practices and applicable data processing agreements.
Shopify — payment processing, subscription billing, and order fulfillment. Shopify Privacy Policy
Klaviyo — email marketing and transactional messaging. Klaviyo Privacy Notice
Wix — website hosting and website analytics. Wix Privacy Policy
Cloudflare — network infrastructure, email routing, and Workers AI voice transcription. Cloudflare Privacy Policy
Anthropic — AI Guide responses via the Claude API. Anthropic Privacy Policy
We do not sell, rent, or trade personal information to third parties. We share information only with processors listed above, solely to the extent required to operate the Platform, and only where such processors are contractually or otherwise obligated to handle that information consistent with this Privacy Policy.
We may disclose personal information when required by law, legal process, or to protect the rights, property, or safety of The Marriage Mates LLC, our users, or others.
8. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate the Platform, authenticate users, process purchases, analyze traffic, and track affiliate referrals.
Types of Cookies We Use
Essential cookies — required for the Platform to function (login, shopping cart, checkout)
Analytics cookies — to understand how users interact with the Platform and improve it
Affiliate tracking cookies — to attribute qualifying purchases within a defined tracking period
Marketing cookies — used only when you have provided consent
Your Choices
You may adjust cookie settings through your browser. Disabling essential cookies may affect Platform functionality, including the ability to log in or complete purchases.
Do Not Track
Our Platform does not currently respond to “Do Not Track” browser signals, as there is no industry consensus on how such signals should be interpreted.
9. SMS COMMUNICATIONS
If you provide your mobile number and consent to receive SMS messages, you may receive:
Order and subscription confirmations
Account or service notifications
Informational updates related to The Marriage Mates™
Message frequency may vary. Message and data rates may apply. You may opt out at any time by texting STOP. For assistance, text HELP or visit themarriagemates.com.
SMS consent is not shared with third parties or affiliates for marketing purposes.
10. DATA RETENTION
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods by Category
Account information — retained while your account is active and for a reasonable period after closure for business, legal, and tax purposes
Payment and transaction records — retained as required by applicable tax and financial regulations (typically seven years)
Marketing communications data — retained until you unsubscribe or withdraw consent
Technical metadata from voice and AI features — thirty (30) days, then automatically deleted
Audio recordings — not retained at any point
Workbook content — not retained by us; stored only on your device
Support communications — retained for up to three (3) years for quality and legal purposes
When retention is no longer necessary, we delete or anonymize personal information.
11. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the following rights regarding your personal information.
Right to Know and Access
You may request confirmation of whether we process your personal information and request a copy of the information we hold about you.
Right to Correct
You may request correction of inaccurate or incomplete personal information.
Right to Delete
You may request deletion of your personal information, subject to exceptions for information we are required to retain by law or for legitimate business purposes.
Right to Opt Out of Marketing
You may opt out of marketing emails at any time by using the unsubscribe link in any email, and out of SMS messages by texting STOP.
Right to Non-Discrimination
We will not discriminate against you for exercising any of these rights.
California-Specific Rights (CCPA / CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what categories of personal information we have collected, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information.
European Rights (GDPR)
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation, including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.
How to Exercise Your Rights
To exercise any of these rights, contact us at info@themarriagemates.com. We will respond within the timeframes required by applicable law. We may need to verify your identity before fulfilling certain requests.
12. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include:
Encryption in transit (HTTPS/TLS) for all Platform communications
Access controls and authentication for internal systems
Regular review of third-party processor security practices
Limited data collection and retention
No system can guarantee absolute security. If we become aware of a security incident affecting your personal information, we will notify you as required by applicable law.
13. INTERNATIONAL DATA TRANSFERS
The Marriage Mates LLC is based in the United States. If you access the Platform from outside the United States, your information will be transferred to, processed in, and stored in the United States.
Our third-party processors may transfer data across borders as necessary to provide services. Where required by law, such transfers are governed by appropriate safeguards, including standard contractual clauses or other legally recognized transfer mechanisms.
14. CHILDREN'S PRIVACY
The Platform is intended for adults eighteen (18) years of age or older. We do not knowingly collect personal information from children under thirteen (13). If we become aware that we have collected personal information from a child under thirteen, we will take reasonable steps to delete that information.
If you believe a child under thirteen has provided personal information to us, please contact info@themarriagemates.com.
15. BIOMETRIC DATA
Certain state laws specifically regulate the collection and use of biometric data, including voice prints. We affirm that:
We do not collect, create, or store voice prints
We do not create biometric identifiers of any kind from voice recordings
Voice audio is processed for transcription only and is not retained or analyzed for biometric characteristics
We do not use facial recognition, fingerprint recognition, or any other biometric identification technology
16. THIRD-PARTY LINKS AND SERVICES
The Platform may contain links to third-party websites or services that are not operated by The Marriage Mates LLC. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party services you use.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this Policy.
If we make material changes that affect how we handle personal information, we will provide notice to active members through email or prominent notice on the Platform before the changes take effect.
Continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.
18. CONTACT US
For questions about this Privacy Policy, to exercise your privacy rights, or to report a privacy concern, contact:
The Marriage Mates LLC
Newark, New Jersey
Email: info@themarriagemates.com
Privacy Policy URL: https://www.themarriagemates.com/privacy-policy
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