THE MARRIAGE MATES™

PRIVACY POLICY

Effective Date: April 23,2026

Last Updated: July 21,2026

The Marriage Mates LLC (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use The Marriage Mates™ website, Digital Workbook, mobile application, framework email system, or any related products or services (collectively, the “Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, you may not use the Platform.

1. INFORMATION WE COLLECT

We collect the following categories of personal information:

Account and Subscription Information

Name
Email address
Billing and payment information (processed through Shopify; we do not store full payment card details)
Order history and subscription status
Communication preferences

Communications

Messages you send through inquiry forms
Customer support communications
Email correspondence with us

Platform Usage Data

Device and browser information
IP address and approximate location
Pages visited, features used, and time spent
Referral source and affiliate attribution

Digital Workbook Content

Workbook responses you enter are stored locally on your device in browser localStorage. We do not transmit this content to our servers, do not store it, and cannot access it. See Section 4 for details.

Voice and AI Feature Data

If you use optional voice or AI features, specific data handling applies. See Sections 5 and 6.

2. HOW WE USE PERSONAL INFORMATION

We use personal information to:

Process and fulfill orders and subscriptions
Deliver digital products and Platform services
Provide customer support and respond to inquiries
Send transactional communications (order confirmations, account notifications, service updates)
Send informational or marketing communications when you have provided consent
Manage affiliate referrals and attribution
Prevent fraud, abuse, and unauthorized access
Improve Platform functionality and user experience
Comply with legal obligations and enforce our agreements

3. LEGAL BASIS FOR PROCESSING

Where applicable law requires identification of a legal basis, we process personal information based on:

Contract — to deliver the products and services you purchase
Consent — where you have provided explicit consent (for example, marketing emails, voice feature activation, or AI Guide activation)
Legitimate interests — to operate, secure, and improve the Platform
Legal obligations — to comply with applicable law, tax requirements, and lawful requests

4. DIGITAL WORKBOOK DATA

Your Digital Workbook responses are stored exclusively in your browser's localStorage on your own device.

What This Means

We do not transmit your workbook responses to our servers
We do not store, back up, or retain your workbook content
We cannot access, read, or retrieve your workbook responses
We cannot restore your workbook responses if you lose them

Your Responsibility

Because workbook content lives only on your device, you are solely responsible for maintaining access to it. Clearing your browser data, using private or incognito browsing, switching browsers, or changing devices may result in permanent loss of your workbook content.

Export Option

The Digital Workbook includes an export function that allows you to save your responses as a local file for your own records.

5. VOICE DATA AND AI PROCESSING

The Digital Workbook includes optional voice and AI Guide features. When you use these features, specific data handling applies.

Audio Recordings

When you use the voice feature, audio is transmitted from your browser to our infrastructure on the Cloudflare, Inc. network and transcribed by Cloudflare Workers AI. Audio is processed in real time and immediately discarded. We do not store, retain, back up, or archive voice recordings at any point. We do not create or retain voice biometric data of any kind. Audio is not used to train artificial intelligence models.

Transcripts

The text produced by transcription is displayed to you for review. Only text you explicitly submit becomes workbook content and is subject to the local-device storage described in Section 4.

AI Guide Exchanges

When you activate the AI Guide, text you submit to the AI Guide and the AI Guide's responses are processed through Anthropic, PBC's Claude API. Anthropic's handling of data is governed by its own Privacy Policy and Usage Policies. We do not log the substance of transcripts or AI Guide responses.

Technical Metadata

We retain limited technical metadata — including timestamps, audio duration, error codes, response codes,
approximate file size, and an opaque member identifier — for thirty (30) days for debugging, abuse
prevention, and service improvement. This metadata does not contain the substance of transcripts or AI
Guide exchanges. After thirty (30) days, this metadata is automatically deleted.

Member Control

You may decline the voice feature, revoke microphone access through your browser settings, or toggle the
AI Guide off at any time without affecting Platform access. Typed input is always available as an alternative.

6. FRAMEWORK EMAIL SYSTEM

If you are provided with a framework email forwarding address through the Platform, the following applies:

Emails are routed via Cloudflare Email Routing
We do not read, monitor, store, or archive the content of forwarded emails
We do not verify sender or recipient identity
We do not retain copies of communications beyond what is technically required for delivery

The framework email system is a passive forwarding service only. Your use of this system is further governed by Section 6 of the Terms of Service.

7. THIRD-PARTY PROCESSORS

We use the following third-party processors to operate the Platform. Each is bound by its own privacy practices and applicable data processing agreements.

Shopify — payment processing, subscription billing, and order fulfillment for physical products. Shopify Privacy Policy

GoHighLevel (HighLevel, Inc.) — customer relationship management, appointment booking, coaching and membership payment processing, and email and SMS messaging for coaching and membership services. GoHighLevel Privacy Policy

Klaviyo — email marketing and transactional messaging. Klaviyo Privacy Notice

Wix — website hosting and website analytics. Wix Privacy Policy

Cloudflare — network infrastructure, email routing, and Workers AI voice transcription. Cloudflare Privacy Policy

Anthropic — AI Guide responses via the Claude API. Anthropic Privacy Policy

We do not sell, rent, or trade personal information to third parties. We share information only with processors listed above, solely to the extent required to operate the Platform, and only where such processors are contractually or otherwise obligated to handle that information consistent with this Privacy Policy.

Mobile information and SMS consent are never shared with third parties or affiliates for marketing purposes, and are never sold.

We may disclose personal information when required by law, legal process, or to protect the rights, property, or safety of The Marriage Mates LLC, our users, or others.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate the Platform, authenticate users, process purchases, analyze traffic, and track affiliate referrals.

Types of Cookies We Use

Essential cookies — required for the Platform to function (login, shopping cart, checkout)
Analytics cookies — to understand how users interact with the Platform and improve it
Affiliate tracking cookies — to attribute qualifying purchases within a defined tracking period
Marketing cookies — used only when you have provided consent

Your Choices

You may adjust cookie settings through your browser. Disabling essential cookies may affect Platform functionality, including the ability to log in or complete purchases.

Do Not Track

Our Platform does not currently respond to “Do Not Track” browser signals, as there is no industry consensus on how such signals should be interpreted.

9. SMS COMMUNICATIONS

If you provide your mobile number and expressly consent to receive SMS messages, you may receive text messages from The Marriage Mates™, sent through our messaging platform, GoHighLevel. These messages may include: appointment and assessment confirmations, reminders, and scheduling updates; coaching and membership account or service notifications; order and subscription confirmations; and informational updates related to The Marriage Mates™.

We collect SMS consent through a clearly labeled opt-in checkbox on our booking, intake, and contact forms. This checkbox is unchecked by default, is never pre-selected, and your consent to receive SMS messages is never a condition of purchasing any product or service. The consent language presented at opt-in reads substantially as follows: "By checking this box, I agree to receive appointment, assessment, and account-related text messages from The Marriage Mates™ at the mobile number provided. Consent is not a condition of purchase. Message frequency may vary and may reach up to 10 messages per appointment or assessment cycle. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance."

Message frequency may vary. Message and data rates may apply. You may opt out at any time by texting STOP. For assistance, text HELP or visit themarriagemates.com. After you opt out, you will no longer receive SMS messages unless you opt in again. Mobile information and SMS consent are not shared with third parties or affiliates for marketing purposes, and are not sold under any circumstances.

10. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods by Category

Account information — retained while your account is active and for a reasonable period after closure for business, legal, and tax purposes
Payment and transaction records — retained as required by applicable tax and financial regulations (typically seven years)
Marketing communications data — retained until you unsubscribe or withdraw consent
Technical metadata from voice and AI features — thirty (30) days, then automatically deleted
Audio recordings — not retained at any point
Workbook content — not retained by us; stored only on your device
Support communications — retained for up to three (3) years for quality and legal purposes

When retention is no longer necessary, we delete or anonymize personal information.

11. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal information.

Right to Know and Access

You may request confirmation of whether we process your personal information and request a copy of the information we hold about you.

Right to Correct

You may request correction of inaccurate or incomplete personal information.

Right to Delete

You may request deletion of your personal information, subject to exceptions for information we are required to retain by law or for legitimate business purposes.

Right to Opt Out of Marketing

You may opt out of marketing emails at any time by using the unsubscribe link in any email. You may opt out of SMS messages at any time by replying STOP to any message you receive. Opting out of SMS will stop all non-emergency text messages from The Marriage Mates™.

Right to Non-Discrimination

We will not discriminate against you for exercising any of these rights.

California-Specific Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what categories of personal information we have collected, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information.

European Rights (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation, including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.

How to Exercise Your Rights

To exercise any of these rights, contact us at info@themarriagemates.com. We will respond within the timeframes required by applicable law. We may need to verify your identity before fulfilling certain requests.

12. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include:

Encryption in transit (HTTPS/TLS) for all Platform communications
Access controls and authentication for internal systems
Regular review of third-party processor security practices
Limited data collection and retention

No system can guarantee absolute security. If we become aware of a security incident affecting your personal information, we will notify you as required by applicable law.

13. INTERNATIONAL DATA TRANSFERS